Refund & Cancellation Policy

Last Updated: January 2026

At Henna Art by Shabina, we value your time and commitment. We understand that plans may change, and we strive to make our cancellation and refund process as smooth and transparent as possible. Please review the following terms before booking your henna appointment or event.

1. Appointment Cancellations

We request that clients notify us as early as possible if they wish to cancel or reschedule a confirmed booking. This allows us to accommodate other clients and manage our schedule efficiently.

• Notice Period: Cancellations made at least 24 hours before the scheduled appointment are eligible for a full refund or a rescheduled date.
• Late Cancellations: Cancellations made less than 24 hours before the appointment may incur a service charge or partial deduction from the advance payment.
• No-Shows: Failure to attend your scheduled appointment without prior notice will result in forfeiture of the booking amount.

2. Advance Payments & Refunds

To secure certain bookings — especially for bridal henna or event services — an advance payment may be required. Refunds for advance payments will be processed according to the following:

• Full Refund: If cancellation is made within the 24-hour window before the appointment.
• Partial Refund: If materials or preparations have already begun (e.g., custom henna paste or design planning).
• No Refund: For last-minute cancellations, no-shows, or cancellations made after the service time has begun.

3. Rescheduling Policy

We offer flexibility to reschedule your booking whenever possible. Clients may request to move their appointment to a new date or time based on the artist’s availability.

• Rescheduling requests must be made at least 12–24 hours in advance.
• No additional charges apply for the first reschedule.
• Subsequent rescheduling may require a small fee, depending on date availability.

4. Service Quality & Satisfaction

We take great pride in ensuring the quality and hygiene of every henna session. If you are dissatisfied with any aspect of our service, please let us know during your appointment so we can address it immediately. Once the session is completed, refunds cannot be issued for design dissatisfaction or color variation, as results may naturally vary depending on skin type and aftercare.

5. Contact for Cancellations or Refunds

To cancel, reschedule, or discuss a refund, please contact us through one of the following official channels: